Refund & Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service purchased through the Platform.
Cancellations will only be considered if the request is made within 1 day of placing the order. Cancellation requests may not be entertained if the order has been communicated to the seller/merchant and shipping has been initiated, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Perishable Items
Meet Solution does not accept cancellation requests for perishable items such as flowers and eatables. However, a refund or replacement may be made if the user establishes that the quality of the delivered product is not good.
Damaged, Defective or Misrepresented Products
For damaged or defective items, report the issue to the customer service team. The request will be entertained once the seller/merchant has checked and determined the issue. Such issues should be reported within 1 day of receipt.
If you believe the product received is not as shown on the Website or does not meet your expectations, notify customer service within 1 day of receiving the product. After reviewing the complaint, the customer service team will take an appropriate decision.
For products carrying a manufacturer warranty, please refer the issue to the manufacturer.
Refund Processing
Where a refund is approved by Meet Solution, it will take 4 days for the refund to be processed.
Return & Exchange Policy
We offer refund/exchange within the first 4 days from the date of purchase. If 4 days have passed since purchase, no return, exchange or refund will be offered.
To be eligible for a return or exchange:
- The purchased item should be unused and in the same condition as received.
- The item must have its original packaging.
- An item purchased on sale may not be eligible for return/exchange.
Only items found defective or damaged may be replaced, subject to an accepted exchange request.
Certain categories of products/items may be exempt from returns or refunds. Such categories will be identified at the time of purchase.
For an accepted return/exchange request, once the returned item is received and inspected, we will notify you by email. If the request is approved after our quality check, the return/exchange will be processed in accordance with the applicable policies.