Introduction
This Privacy Policy describes how Meet Solution and its affiliates (collectively, “we”, “our” and “us”) collect, use, share, protect or otherwise process your information and personal data through the Website https://meetsolution.com (the “Platform”).
You may be able to browse certain sections of the Platform without registering. We do not offer any product or service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting the Platform, providing your information or availing any product or service offered on the Platform, you expressly agree to this Privacy Policy, the Terms of Use and applicable service/product terms and conditions, and agree to be governed by the laws of India, including applicable data-protection and privacy laws. If you do not agree, please do not use or access the Platform.
Collection of Information
We collect personal data when you use the Platform, Services or otherwise interact with us during the course of our relationship. Information may include name, date of birth, address, telephone/mobile number, email ID and information shared as proof of identity or address.
With your consent and in accordance with applicable laws, certain sensitive personal data may also be collected, such as bank-account or credit/debit-card or other payment-instrument information, or biometric information such as facial or physiological information when required for an opted-in feature.
You may choose not to provide information by choosing not to use a particular service or feature. We may track behaviour, preferences and other information you choose to provide, compile and analyse it on an aggregated basis, and collect transaction-related information on the Platform and third-party business-partner platforms.
When a third-party business partner collects your personal data directly, its privacy policy governs that collection. Please review third-party privacy policies before disclosing information.
We will not ask you to provide sensitive credentials such as debit/credit-card PINs or net-banking/mobile-banking passwords. If someone claiming to represent us requests such information, do not provide it and report it to an appropriate law-enforcement agency if you have already disclosed it.
Use of Information
We use personal data to provide requested services; assist sellers and business partners in handling and fulfilling orders; enhance customer experience; resolve disputes; troubleshoot problems; inform you about offers, products, services and updates; customise your experience; detect and protect against errors, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and for other purposes described at the time information is collected.
Where we use personal data for marketing, we will provide an ability to opt out of such uses. Your access to products or services may be affected if required permission is not provided.
Sharing of Information
We may share personal data internally within group entities, corporate entities and affiliates to provide access to services and products. Such entities and affiliates may market to you unless you explicitly opt out.
We may disclose personal data to sellers, business partners and third-party service providers, including logistics partners, prepaid payment-instrument issuers, third-party reward programmes and other payment providers opted by you. Disclosure may be required to provide services/products, comply with legal obligations, enforce user agreements, facilitate marketing and advertising, or prevent, detect, mitigate and investigate fraudulent or illegal activities.
We may disclose personal or sensitive personal data to government agencies or authorised law-enforcement agencies when required by law or where reasonably necessary to respond to subpoenas, court orders or other legal process, enforce our Terms or Privacy Policy, respond to third-party rights claims, or protect the rights, property or personal safety of users or the general public.
Security Precautions
We adopt reasonable security practices and procedures to protect personal data from unauthorised access or disclosure, loss or misuse. Once information is in our possession, or when you access account information, we follow security guidelines and use a secure server where applicable.
Transmission of information over the Internet and World Wide Web is not completely secure for reasons beyond our control. By using the Platform, users accept the inherent security implications and risks of internet data transmission. Users are responsible for protecting their account login and password records.
Data Deletion, Retention & Your Rights
You may delete your account through the profile and settings functionality on the Platform, which results in loss of information related to the account. You may also write to us using the contact information provided on the Website for assistance.
Where there is a pending grievance, claim, shipment or other service, we may refuse or delay account deletion. After deletion, you will lose access to the account.
We retain personal data no longer than required for the purpose for which it was collected or as required by applicable law. We may retain data where necessary to prevent fraud or future abuse or for other legitimate purposes, and may continue to retain anonymised data for analytical and research purposes.
You may access, rectify and update personal data directly through functionalities provided on the Platform.
Consent & Withdrawal
By visiting the Platform or providing information, you consent to the collection, use, storage, disclosure and other processing of your information in accordance with this Privacy Policy.
If you provide personal data relating to another person, you represent that you have authority to do so and permit us to use the information in accordance with this Policy.
You consent to contact by SMS, instant messaging apps, call and/or email for the purposes specified in this Policy. You may withdraw consent by writing to the Grievance Officer using the contact information provided below and mentioning “Withdrawal of consent for processing personal data” in the subject line.
We may verify withdrawal requests before acting on them. Withdrawal is not retrospective and remains subject to the Terms of Use, this Privacy Policy and applicable laws. If you withdraw consent where information is necessary for a service, we reserve the right to restrict or deny that service.
Changes to this Privacy Policy & Grievance Officer
Please check this Privacy Policy periodically. We may update it to reflect changes in our information practices and may notify you about significant changes in the manner required by applicable laws.
Grievance Officer details as provided in the source policy:
- Insert Name of the Office
- Designation
- Insert Name and Address of the Company